General conditions

General Terms and Conditions of Greenfield, Ltd.

Seller: Greenfield, Ltd. with registered office at: V. Žingora 3883/66, 036 01 Martin, correspondence address: Tatranská 4, 059 91 Veľký Slavkov, Identification Number (IČO): 36 377 732, Tax Identification Number (DIČ): 2021353675, VAT ID: SK2021353675, registered in the Commercial Register of the District Court Žilina, Section: Sro, Insert No.: 10898/L, represented by: Mgr. Rudolf Matejka (hereinafter referred to as the "Seller").

Contact details of the Seller: Information: samuel@greenfieldshop.sk Orders and complaints: samuel@greenfieldshop.sk Phone orders: 00421917530193 Product information and advice: 00421917530193

The Seller, for the purpose of detailed adjustment of mutual rights and obligations in connection with the sale of goods and provision of services to related persons, such as customers of the Seller, who enter into contractual relationships with the Seller, issues these General Terms and Conditions (hereinafter referred to as "GTC").

The Seller, for the purpose of more detailed adjustment of mutual rights and obligations in connection with the sale of goods and provision of services to related persons, such as customers of the Seller, who enter into contractual relationships with the Seller, issues these General Terms and Conditions (hereinafter referred to as "GTC").

Article I. Definition of Terms

1. "e-shop" - means the electronic store of the Seller, which is accessible on the internet through the Seller's website www.greenfieldshop.sk, whose main function is to display, select, and order Goods or Services by Customers.
2. "Service" - means the service offered by the Seller to Customers through the e-shop independently or in connection with ordered Goods.
3. "Goods" - means a product (movable property) predominantly related to the breeding and training of horses, which the Seller sells to Customers through the e-shop.
4. "Customer" - means a Consumer or Businessman who is the buyer of Goods (purchaser) or the requester of a Service.
5. "Consumer" - means a natural person who, when entering into and fulfilling a consumer contract, does not act within the scope of their business, employment, or profession and has an interest in using or using the goods or services of the Seller and for this purpose enters into a contract for the purchase of goods with the Seller or a person requesting the provision of the Service and enters into a contract for the provision of the Service with the Seller based on an electronic order submitted through the e-shop.
6. "Businessman" - means a self-employed person (also referred to as "self-employed") or a legal entity who buys Goods from the Seller or orders Services from the Seller solely for the purpose of carrying out their business or other gainful activity.

Article II. Ordering of Goods and Conclusion of Purchase Agreement

1. The Customer has the right to order Goods or Services through a separate form on the e-shop.
2. Through the e-shop, the Seller offers the Customer Goods for the purpose of concluding a purchase agreement. The offer to conclude a purchase agreement by the Seller is the display of the Goods with its name and specifications in a specific internet interface of the e-shop along with its price, conditions of availability, and conditions of delivery. The Customer's acceptance of the Seller's offer to conclude a purchase agreement is considered by clicking the button labeled "order with obligation to pay".
3. By sending the order with the obligation to pay, the Customer and the Seller have concluded a purchase agreement, the subject of which is the remote purchase of Goods (hereinafter referred to as the "purchase agreement"). Subsequently, the Seller shall promptly send the Customer a confirmation of the acceptance of the order (confirmation of the conclusion of the remote purchase agreement) to the email address provided by the Customer in the order form.
4. The confirmation of the acceptance of the order contains information about the name and specifications of the Goods, the sale of which is the subject of the purchase agreement, further information about the price of the Goods, information about the delivery time of the Goods, information about the time and place where the Goods are to be delivered, information about delivery restrictions of the Goods, and information about the price, conditions, method, and term of delivery of the Goods to the agreed place of delivery for the Customer, information about the Seller (business name, registered office, identification number, registration number in the commercial register, etc.), or other information.
5. The Seller is obliged, immediately after concluding the purchase agreement, no later than together with the delivery of the Goods, to provide the Customer with a confirmation of the conclusion of the agreement on a durable medium, which must contain all the information specified in § 3 para. 1 of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the premises of the seller and on the amendment of certain laws (hereinafter referred to as Act no. 102/2014 Coll.), if the Seller has not provided this information to the Customer on a durable medium before concluding the purchase agreement.
6. The obligations of the Seller under point 5 of this article do not apply to the Customer who is a Businessman and purchases Goods for the purpose of carrying out business or other gainful activity.

Article IV. Purchase Price and Payment Conditions

1. The Customer is obliged to pay the Seller the purchase price of the Goods agreed upon in the purchase agreement or according to the seller's price list valid at the time of concluding the purchase agreement, including the costs of delivery of the Goods (hereinafter referred to as the "purchase price") in the manner specified in point 8 of this article GTC.
2. In the event that the Customer pays the purchase price to the Seller by bank transfer, the day of payment shall be considered the day when the payment is credited to the account of the Seller or another person who made the payment.
3. The Customer is obliged to pay the Seller the purchase price for the ordered Goods within the period specified in the purchase agreement, but no later than upon receipt of the Goods.
4. In the event that the Customer pays the purchase price for the Goods agreed upon in the purchase agreement to the Seller, the Customer is entitled to withdraw from the purchase agreement and demand a refund of the purchase price only in accordance with the applicable laws of the Slovak Republic.
5. All discounted prices of the offered Goods are valid until stocks are exhausted, unless otherwise stated for a specific product.
6. All prices quoted for the sale of Goods or the provision of Services are final and include the relevant value-added tax according to special legal regulations (hereinafter referred to as "VAT").
7. The Seller is bound by the price of the Goods or Service stated in the e-shop at the time of ordering the Goods or Service.
8. The price of the Goods or Service in the e-shop can be paid by the following methods: a) in cash or via a payment terminal if the technical capabilities on the Seller's side upon receipt of the Goods at the Seller's pickup point allow it, b) in cash or via a payment terminal if the technical capabilities of the delivery company allow it upon delivery of the Goods (cash on delivery), c) by bank transfer to the Seller's bank account, d) by credit card through the internet banking interface of the bank (online credit card payment).

Article V. Delivery Conditions

1. The Seller undertakes to deliver the Goods marked in the e-shop as "in stock" usually within 5-14 working days from the confirmation of the order by the Seller, in case the ordered Goods are not in stock and are marked as "on order" or "out of stock," the Seller is obliged to deliver the Goods to the Customer within a period of no later than 30 days from the date of conclusion of the purchase agreement, the subject of which is the ordered Goods, if the Customer has not agreed otherwise, or if another delivery period was not specified for the Goods. If the Goods are "in stock", they will be dispatched to the Customer as soon as possible, depending on the capacity.
2. If the order for Goods contains several items and/or Services and some of them are not available "in stock", the Seller informs the Customer about this and offers the Customer the option of partial delivery of the ordered Goods.
3. Along with the Goods, the Customer is sent an invoice as a tax document, instructions for use, and other documents related to the Goods provided by the manufacturer or distributor.
4. The place of performance shall be deemed to be the place to which the Goods are delivered under the purchase agreement.
5. The Seller carries out the delivery (transportation) of the Goods to the Customer through delivery companies or via postal services.
6. The list of currently active delivery companies is provided in the e-shop at the time before the order of the Goods is dispatched.

Article VI. Shipping Fees, Packaging, and Payment Options

1. The costs associated with delivering the Goods to the Customer are not included in the purchase price of the Goods. These will be calculated in advance in the order form and in the generated invoice, and the Customer undertakes to pay them together with the purchase price of the Goods.
2. Free shipping: The Seller is entitled to unilaterally and at its own discretion determine the value or nature of the order of Goods, for which the Customer does not pay the delivery price (shipping). Whether the Customer pays or does not pay the delivery price will be displayed in the order form or on the e-shop website.
3. The Seller has the right to send the Goods that are immediately available to the Customer, and the remaining part of the ordered Goods in the order will be delivered to the Customer subsequently, provided that no additional costs are charged to the Customer.

Article VII. Transfer of Ownership

1. Ownership passes from the Seller to the Customer at the moment of the Goods being received by the Customer from the Seller or the carrier.
2. If at the time of delivery of the Goods the purchase price of the Goods has not been fully paid by the Customer, ownership of the Goods passes to the Customer only upon full payment of the entire purchase price for the Goods.
3. The risk of damage to the Goods passes to the Customer at the time when the Customer takes over the Goods from the Seller.

Article VIII. Withdrawal from the Purchase Agreement

Withdrawal from the Purchase Agreement by the Seller

1. The Seller is entitled to withdraw from the purchase agreement only for objective reasons, namely: depletion of stocks or unavailability of the Goods that prevented the fulfillment of the Seller's obligations arising from the purchase agreement, if it was indicated in the online store for a specific type of Goods that it may be unavailable after ordering, or due to force majeure, if, despite all efforts that may be reasonably demanded from the Seller, the Seller is unable to deliver the Goods to the Customer within the period specified by these terms and conditions.
2. The Seller is entitled to exercise the right to withdraw from the purchase agreement for the reasons stated in point 1 of this article immediately, no later than within 5 working days from the day of the binding order of the Goods by the Customer, and this shall be done by email, which the Seller is obliged to deliver to the Customer within the same period.
3. In the event that the Seller exercises the right to withdraw from the purchase agreement, the purchase agreement is canceled upon the delivery of the withdrawal from the purchase agreement, and the Seller is obliged to return to the Customer all monetary funds received by the Seller for the purpose of purchasing the selected Goods.
4. In the case where several types or pieces of Goods were ordered by the Customer based on one order, the right to withdraw from the purchase agreement by the Seller for the reasons specified in point 1 of these GTC applies only to the Goods indicated by the Seller in the notice of withdrawal from the agreement. In such a case, the Seller is obliged to refund to the Customer the proportional part of the purchase price corresponding to the purchase price of the Goods that the Seller cannot objectively deliver to the Customer for the reasons specified in point 1.
5. The Seller is entitled to withdraw from the purchase agreement if: (i) the Customer chose "cash on delivery" as the payment method for the ordered Goods and did not take over the ordered Goods within 18 days from the date of their delivery to the address provided by the Customer in the order of the Goods (storage period), despite being clearly reminded by the Seller to collect the Goods during this storage period; (ii) the Customer chose "bank transfer to the Seller's bank account" as the payment method for the ordered Goods, and the Customer did not execute this payment for the ordered Goods even within the additional period set by the Seller in the call addressed to the Customer after the futile expiry of the period specified in point 5.9 of these terms and conditions.
6. The Seller's right to compensation for damages, consisting mainly of reimbursement of costs for futile delivery of the Goods to the Customer, is not affected by the withdrawal from the agreement pursuant to point 5 of this article.

Withdrawal from the contract by the Customer, who is a Consumer:

7. The Customer is entitled to withdraw from the distance contract without stating a reason within 14 days from the receipt of the Goods. The withdrawal period is considered preserved if the notice of withdrawal from the purchase contract was sent to the Seller no later than the last day of this 14-day period.

8. The Goods are considered received by the Customer at the moment when the Customer or a third party designated by them takes possession of all parts of the ordered Goods, or if: a) Goods ordered by the customer in one order are delivered separately, at the moment of receipt of the Goods that were delivered last, b) the Goods consist of several parts or pieces, at the moment of receipt of the last part or last piece of the Goods, c) the Goods are delivered repeatedly during a defined period, at the moment of receipt of the first delivered Goods.
9. The Customer may withdraw from the purchase contract, the subject of which is the delivery of Goods, even before the commencement of the withdrawal period from the purchase contract.
10. The Customer may exercise the right to withdraw from the purchase contract in writing or in another durable medium. The Customer may use the withdrawal form from the purchase contract provided by the Seller and which is also available for download on the Seller's website www.greenfieldshop.sk.
11. If the Customer sends a notice of withdrawal from the purchase contract to the Seller, the Seller is obliged, no later than 14 days from the date of withdrawal from the purchase contract, to return the Goods to the Seller or to deliver them to the Seller or to a person authorized by the Seller to receive the Goods.
12. The Seller is obligated without undue delay, no later than 14 days from the date of receipt of the notice of withdrawal from the purchase contract, to refund to the Customer all payments received from them based on the purchase contract or in connection with it, including the costs of delivery, shipping, and other costs and fees. The Seller is not obliged to reimburse the Customer for any additional costs if the Customer explicitly chose a different method of delivery than the cheapest standard method of delivery offered by the Seller. Additional costs refer to the difference between the costs of delivery chosen by the Customer and the costs of the cheapest standard method of delivery offered by the Seller.
13. The Seller is obligated to refund the Customer the payments according to point 12 of this article in the same manner that the Customer used for their payment. This does not affect the Customer's right to agree with the Seller on a different payment method, provided that no additional fees are charged to the Customer in connection with it.
14. In the event of withdrawal from the purchase contract, the Seller is not obliged to refund the payments to the Customer according to point 12 before the Goods are delivered to them or until the Customer proves that the Goods have been returned to the Seller, unless the Seller proposes that the Customer personally collects the Goods or through a person authorized by them.
15. In the event the Customer withdraws from the purchase contract, the Customer is entitled to return the Goods personally to the address: Tatranská 4, 059 91 Veľký Slavkov.
16. In the event of withdrawal from the purchase contract, the Customer bears only the costs of returning the Goods to the Seller or to a person authorized by the Seller to receive the Goods. This does not apply if the Seller has agreed to bear them themselves, or if the Customer has not fulfilled their obligation to inform the Seller of their obligation to bear the costs of returning the Goods to the Seller, and in the case of withdrawal from a distance contract, also the costs of returning Goods that, due to their nature, cannot be returned by post.
17. The Customer, whether a Consumer or a Business, is not entitled to withdraw from the purchase contract, the subject of which is the sale of Goods made according to the special requirements of the Customer – Goods made to measure or Goods specifically designated for one Customer.
18. For the avoidance of doubt, it is stipulated that the provisions of points 7 to 16 of this article of the GTC do not apply to Customers who are Businesses and purchase Goods for the purpose of conducting business or other gainful activities.

Article VIII. Rights and Obligations of the Contracting Parties

1. The contracting parties to the purchase contract, the subject of which is the sale of Goods, are the Seller and the Customer as the buyer.
2. The Customer is obliged to: a) Take over the ordered Goods, b) Pay the agreed purchase price for the Goods received to the Seller, c) Check the integrity of the packaging in which the Goods are wrapped, as well as the Goods themselves when taking them over from the carrier and/or the Seller (in case of personal collection).
3. The Seller is obliged to: a) Deliver the Goods to the Customer in the required quality, quantity, and at the agreed price, b) Send to the Customer together with the Goods or subsequently all documents related to the Goods, such as the invoice for the Goods, complaint form, instructions for use, etc.

Article IX. Protection of Personal Data

1. The Seller, as the controller of personal data, fulfills its information obligation towards the Customer as the data subject, whether a Consumer, sole trader, or a contact person representing a Business, which is a legal entity (hereinafter referred to as "data subjects") in accordance with Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") related to the processing of personal data of data subjects for the purpose of fulfilling the purchase contract, handling complaints, and other claims arising from the purchase contract through its website www.greenfieldshop.sk in the section on personal data protection/GDPR.
2. Detailed information on how the Seller, as the controller of personal data, processes and protects the personal data of data subjects when using the services of the Seller are set out in the privacy policy available on the Seller's website www.greenfieldshop.sk.

Article X. Complaints and Warranty for Goods in the case where the Customer is a Consumer

1. Complaints regarding the Goods will be handled in accordance with the complaint procedure, which is published on the seller's website www.greenfieldshop.sk and in accordance with applicable legal regulations.
2. The Goods can be complained about to the Seller under the conditions regulated by the complaint procedure, which is available on the seller's website www.greenfieldshop.sk.
3. The general warranty period is 24 months. If a deadline for use is indicated on the sold item, its packaging, or the attached instructions, the warranty period does not end until this deadline expires.
4. The warranty starts from the day the Customer receives the Goods. A warranty of 24 months is provided for the Goods. The Seller is responsible for all defects (errors) of the Goods that the Goods had upon receipt by the Customer or that appear during the warranty period. It does not apply to defects (errors) caused by careless handling or mechanical damage.
5. The warranty does not cover defects and damages arising from normal wear and tear, unprofessional, careless handling, excessive load, mechanical damage, or wear and tear, use of the Goods contrary to its instructions or intended purpose, or failure to comply with rules of use, maintenance, or storage, unprofessional or manipulation or storage.
6. The Seller will not issue warranty certificates unless requested by the Customer. Upon the Customer's request, the Seller is obliged to issue a warranty certificate. If the nature of the item allows it, a purchase receipt will be sufficient instead of a warranty certificate.
7. The Customer is obliged to inspect the Goods upon receipt. In case of breach of the integrity of the shipment, the Customer is obliged to notify the carrier, check the shipment, draw up a complaint protocol with the carrier, and not accept the shipment.
8. If a shipment containing items that the Customer did not order, in the incorrect quantity, with the wrong price, or with other defects (errors) is delivered to the Customer, the Customer has the right to inform the Seller of these facts. The Seller will promptly refund the Customer's money or deliver new Goods. The Seller bears the shipping costs for returning the shipment and for new Goods.

Quality and Quantity: 9. The Seller is responsible to the Customer for ensuring that the Goods sold are in conformity with the purchase contract upon receipt by the Customer, especially that they are free from defects.

10. Conformity with the purchase contract means that the Goods have the required characteristics described by the supplier, stated in the offer of the Goods, which are usual for the supplied Goods and comply with the requirements of special legal regulations.
11. If the Goods are not in conformity with the purchase contract upon receipt by the Customer, the Customer has the right to require the Seller to bring the Goods into a state corresponding to the purchase contract, free of charge and without undue delay, according to the Customer's requirements, either by exchanging the Goods or by repairing them.
12. If there is a defect in the Goods that cannot be rectified and that prevents the item from being properly used as a defect-free item, the Customer has the right to exchange the item or to withdraw from the contract. The same rights belong to the Customer if there are removable defects, but if the Customer cannot use the item properly due to the recurrence of the defect after repair or due to a greater number of defects. If there are other irremovable defects that do not render the Goods (item) unusable, the Customer has the right to a reasonable price reduction for the Goods.

Article XI. Complaint and Warranty for Goods in case the Customer is a Business

1. The Seller is obliged to deliver the Goods in the quantity, quality, and design specified by the purchase agreement, or which the contracting parties of the purchase agreement specifically exchanged and must package or arrange for transportation in the manner specified in the purchase agreement. If the purchase agreement does not specify the quality or design of the Goods, the Seller is obliged to deliver the Goods in a quality and design suitable for the purpose specified in the purchase agreement, or if this purpose is not specified in the agreement, for the purpose for which such goods are usually used.
2. The Seller is not liable for defects in the Goods known to the Customer, who is a Business, as the buyer at the time of conclusion of the purchase agreement or considering the circumstances under which the purchase agreement was concluded, except for defects related to the characteristics of the goods that the Goods should have according to the purchase agreement.
3. The Seller's liability for defects in the Goods covered by the warranty for quality does not arise if these defects were caused after the transfer of the risk of damage to the Goods by external events and were not caused by the Seller or persons through whom the seller fulfilled his obligation.
4. If the Goods were delivered in breach of the provision of point 1 of this article, the Goods have defects. Delivery of defective Goods constitutes a minor breach of the purchase agreement, for this reason, the Customer, who is a Business as the buyer, may demand from the Seller: a) delivery of missing Goods if the Goods were not delivered in the quantity that corresponds to the purchase agreement, b) removal of other defects in the Goods if the Goods were not delivered in quality or design specified in the purchase agreement, or c) a discount from the purchase price of the Goods.
5. Until the Customer, who is a Business as the buyer, asserts a claim for a discount from the purchase price of the Goods or withdraws from the purchase agreement under point 8, the Seller is obliged to deliver the missing Goods to the Customer who is a Business and remove legal defects of the Goods. The Seller is obliged to remove other defects at his discretion, either by repairing the Goods or by delivering replacement Goods.
6. If the Customer, who is a Business as the buyer, requests the removal of defects in the Goods, he must specify to the Seller an additional reasonable deadline for their removal, which for the purposes of these Terms and Conditions is a minimum period of 30 working days from the date of assertion of the claim by the Customer, who is a Business as the buyer, for the repair of the Goods.
7. In the event that the Customer, who is a Business as the buyer, asserts a claim against the Seller for the removal of defects in the Goods, until the expiry of the deadline under point 6 of this article, the Customer, who is a Business as the buyer, has no other claims for defects in the Goods and at the same time has no claim for damages.
8. If the Seller does not remove the defects in the Goods within the deadline resulting from point 6 of this article of the Terms and Conditions, the Customer, who is a Business as the buyer, may claim a discount from the purchase price or withdraw from the purchase agreement if he notifies the Seller of the intention to withdraw from the purchase agreement within a reasonable time before withdrawing from the purchase agreement, which for the purposes of these Terms and Conditions is 30 working days from the date of notification by the Customer, who is a Business. The chosen claim under this point of the Terms and Conditions the Customer, who is a Business, cannot change without the consent of the Seller.
9. The provision of § 440 of the Commercial Code does not apply to legal relationships based on the purchase agreement.

Article XII. Out-of-Court Dispute Resolution

1. All provisions of the contract and the Terms and Conditions shall be governed by the legal order of the Slovak Republic.
2. Legal relationships of the contract and the Terms and Conditions not expressly regulated shall be governed by the provisions of the Civil Code and other applicable legal regulations of the Slovak Republic. For legal relationships arising from the contract and these Terms and Conditions, Slovak law applies even if the customer is a foreigner, foreign person, or stateless person, unless otherwise stated in the contract.
3. All disputes arising from legal relationships arising from the purchase contract or related to the purchase contract, including disputes concerning validity, interpretation, and termination of the purchase contract, shall be attempted to be resolved by mutual agreement between the Customer and the Seller. If no agreement is reached, the dispute shall be finally settled by the court with jurisdiction under the Civil Procedure Code.
4. If the purchase contract or these Terms and Conditions do not stipulate otherwise, all claims arising from these Terms and Conditions or the purchase contract must be asserted against the other party in writing.

Article XIII. Delivery of Documents

1. Documents shall be delivered in person, by courier service, by mail, or by electronic means (email) to the agreed address, the address of the domicile of the other contracting party, or an address designated by the contracting parties for this purpose.
2. Personal delivery shall be considered the personal acceptance of the document by the contracting party or the person authorized by the contracting party to accept documents.
3. Documents delivered to the Customer shall be deemed delivered at the moment when (i) the Customer receives them, or (ii) when the Customer refuses to accept them, or (iii) seven days after the day when, according to the Seller's data, they enter the Customer's sphere of influence.
4. Documents delivered by email shall be deemed delivered the following day after their dispatch, unless an earlier delivery date is proven.

Article XIV. Alternative Dispute Resolution

1. If the customer is not satisfied with the handling of their complaint, they have the option to turn to the general court or the Slovak Trade Inspection at: Central Inspectorate of the Slovak Trade Inspection P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava.
2. Consumer legislation seeks to prevent the emergence of judicial disputes. Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes and amending and supplementing certain acts introduced new options for consumers to resolve their disputes with the Seller quickly, efficiently, less formally, and above all free of charge, or with minimal costs.
3. The Slovak Trade Inspection, with its registered office at the Central Inspectorate of the Slovak Trade Inspection P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava, is also a body for alternative dispute resolution.
4. Under the institute of alternative dispute resolution (hereinafter also referred to as "ADR"), the customer has the right to request the Seller to remedy the handling of their complaint if they are not satisfied, or believe that their rights have been violated by the Seller. If the Seller does not respond to this request within 30 days from the date of dispatch or responds negatively, the customer may submit a proposal for initiating alternative dispute resolution (hereinafter referred to as the "proposal") to the relevant ADR entity; the option to turn to court is not affected thereby. Therefore, before resorting to alternative dispute resolution, the customer should first attempt to resolve their dispute with the Seller through direct communication, and only then can alternative resolution be sought. The list of entities authorized to resolve disputes alternatively is available on the website of the Ministry of Economy of the Slovak Republic. If multiple ADR entities are competent for alternative dispute resolution, the customer has the right to choose which one to submit the proposal to. Provisions of the contract obliging the customer to submit a proposal to a predetermined ADR entity are disregarded.
5. After reviewing the proposal, the entity shall determine whether it can commence alternative proceedings or reject the proposal. Rejection shall occur if: a) the customer submits an incomplete request, b) the ADR entity is not competent to resolve the dispute, or it concerns a type of dispute that the authorized legal entity is not listed for, c) ADR proceedings have previously commenced for the matter before another ADR entity, d) a court or arbitration tribunal has already ruled on the matter, e) a mediation agreement has been concluded, f) it is an unfounded or anonymous request.
6. Additionally, the entity may reject the proposal if it concerns a dispute of lower value than 20 euros, and an independent reason for rejection may also be the impossibility of resolving the dispute due to the ADR entity having to make disproportionate efforts, for example, legally complex cases requiring extensive evidence, falling within the jurisdiction of the courts by their nature. The entity is obliged to inform the customer of the rejection of the proposal.
7. From the above, it follows that the main goal of alternative proceedings is to find a compromise solution for the parties involved and assist them in concluding a private agreement and thus prevent possible court disputes and increasing costs. The agreement resulting from this procedure is binding on the parties to the dispute, with the option for the parties to the dispute to turn to court in the same matter not affected.
8. If it is not possible to reach a result of alternative proceedings in the form of concluding an agreement, and the entity acquires reasonable suspicion that the Seller's actions or omissions have violated the customer's rights, the proceedings shall be terminated by issuing a reasoned opinion, against which no remedy can be lodged.
9. During alternative proceedings, the proposal may be postponed if: a) another authority has previously taken action on the matter, b) the matter has already been lawfully decided by a general or arbitration court, c) the parties to the dispute do not provide the necessary cooperation, d) the customer decides to terminate their participation in the proceedings, e) the matter cannot be transferred to another entity due to a breach of the impartiality principle of all persons entrusted with the management of the entity within the relevant entity, and the parties to the dispute have not simultaneously expressed written consent to continue with the entity by these individuals.
10. The customer may submit a proposal for initiating proceedings through the online platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
11. The provisions of this article of the Terms and Conditions do not apply to customers who are Entrepreneurs and purchase Goods for the purpose of conducting business or other gainful activities.

Article XIV. Final Provisions

1. The relevant provisions of Act No. 40/1964 Coll. Civil Code as amended by later legal regulations, Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a contract concluded at a distance or a contract concluded outside the seller's premises and amending and supplementing certain laws, and Act No. 250/2007 Coll. on consumer protection and on amendments to the law of the Slovak National Council No. 372/1990 Coll. on misdemeanors as amended by later regulations shall apply to relationships not governed by these terms and conditions in the event that the Customer is a Consumer. If the Customer is an Entrepreneur, the legal relationships between the Customer, who is an Entrepreneur, and the Seller shall be governed by the provisions of Act No. 513/1991 Coll. Commercial Code as amended by later regulations.
2. The supervisory authority in the case of legal relationships with Customers who are Consumers shall be the relevant authorities of the Slovak Trade Inspection - Central Inspectorate of the Slovak Trade Inspection P. O. BOX 29, Bajkalská 21/A, 827 99 or the Inspectorate of the Slovak Trade Inspection in Žilina for the Žilina Region, with its registered office at Predmestská 71, 011 79 Žilina, P. O. BOX B-89, Department of Supervision Execution Telephone: 041/763 21 30, 041/724 58 68, Fax no. 041/763 21 39 (hereinafter referred to as "STI").
3. The Seller reserves the right to change and supplement these Terms and Conditions without prior notice to the Customer with legal effects for the future (hereinafter referred to as "Change of Terms and Conditions"). In the event of a Change of Terms and Conditions, the legal relationships between the Seller and the Customer shall be governed by the temporal version (wording) of the Terms and Conditions that was valid and effective at the time of dispatch of the Customer's order, and this temporal version (wording) of the Terms and Conditions shall remain accessible on the Seller's website.
4. An integral part of these Terms and Conditions is also the complaints procedure.
5. These Terms and Conditions and the complaints procedure are available and published on the website of the e-shop: www.greenfieldshop.sk.
6. In the event that any provision of these Terms and Conditions is or becomes invalid, ineffective, or unenforceable, such invalidity, ineffectiveness, or unenforceability shall not affect the validity, effectiveness, or enforceability of the other provisions of the Terms and Conditions.
7. These Terms and Conditions lose their validity and effectiveness on the date of entry into force and validity of new Terms and Conditions.
8. These Terms and Conditions enter into force and effect on April 1, 2021.

In Martin, on April 1, 2021

——————————- Mgr. Rudolf Matejka Managing Director of Greenfield, s.r.o.